Shipping Info – Delivery & Tracking

Carefully review drpenclub.com’s shipping information to understand how your order is processed and dispatched, the steps for tracking your shipment, and the ownership terms and risks associated with your purchase. This ensures that you are fully informed throughout the delivery process, from dispatch to receiving your order.

Shipping Cost and Delivery Time

All orders are shipped from our warehouse in Shenzhen, China, using tracked shipping services. You can monitor your package from dispatch to delivery. Typical delivery times vary depending on your location and are clearly shown at checkout.

Product prices shown at checkout generally include applicable taxes and import duties where required. In rare cases, additional local charges may apply.

United States: 5–8 business days (tracked shipping).
International Orders: Delivery times vary depending on destination, customs clearance, and carrier availability. Estimated shipping times will be shown at checkout.

Our Google Shopping ads currently apply to the United States market only. International orders are accepted via our website checkout, but delivery times and duties may vary by destination.

Taxes & Duties

For U.S. orders, prices shown at checkout are tax-inclusive, and no additional customs fees will be required.

For international orders, in most cases, shipments will not require additional customs fees.

If additional charges are required by local customs authorities, customers will be responsible for these fees. We will inform you in advance whenever possible, but some charges may be collected directly by your local customs office.

Free Shipping

We offer free standard tracked shipping for U.S. orders. International orders are accepted, and shipping fees (if applicable) will be displayed at checkout before you complete your purchase.

Check Your Order and Shipping

Once we send out your order, we’ll email you with tracking information so you can follow your package. Please allow up to 4 business days for the delivery service to update and provide detailed tracking.

Changing Orders

We will handle orders within 1-2 business days. So if you need to make any changes, get in touch with us by our contact us page.

Ownership, Terms, and Risk

Please ensure your shipping address is correct before checkout, as we cannot redirect packages once they are dispatched. Orders will only be sent to the address provided during checkout.

If an incorrect address or fraudulent transaction results in delivery issues, the responsibility will lie with the customer.

Note: Don’t use a PO Box address because express services can’t deliver to them.

Once an order has been shipped (you’ve received the tracking number or the order status shows as completed), cancellation is no longer possible. If, due to exceptional circumstances, you need to refuse the delivery, this will be handled under our Refund & Return Policy. In such cases, the original shipping cost will be deducted from the refund.

You may be required to sign for your package at delivery. If you are not available, and the package cannot be delivered, we will email you with details. You can then work directly with the delivery company to arrange another delivery.

When the goods arrive, please check that the order is complete and undamaged. If there is visible damage, you may refuse delivery and inform the courier. Alternatively, you can sign for the goods as ‘UNCHECKED’ if immediate inspection is not possible.

If, for any reason, the product(s) you ordered are not available after purchase, we will contact you via email or phone within 1 business day. You may either wait for the revised delivery time or cancel the order for a full refund.

If you do not receive a tracking number within 48 hours of completing your purchase, please check your email “Junk/Spam” folder first. If it’s not there, contact us for assistance.

Shipping Disclaimer

Delivery times provided are estimates and may vary due to factors beyond our control, such as severe weather, customs clearance, or carrier delays.

Some carriers may deliver directly to your door or mailbox without prior phone contact. If a delivery requires a signature and you are not available, the package may be held at your local post office. In such cases, you will need to arrange collection or re-delivery with the carrier.

We strive to provide reliable services and clear communication to ensure a smooth customer experience.