Refunds & Returns Policy

At drpenclub.com, we are committed to customer satisfaction. If your product does not meet expectations or is defective, you may be eligible for a refund, replacement, or repair under the policies outlined below.

60 Days Return & Refund

You may return eligible products within 60 days of delivery for a refund or replacement. Refunds will be processed to the original payment method.

Accessories are also covered under the same 60-day policy. If accessories are defective or unsatisfactory, you may request a replacement or refund. Replacement items will be shipped free of charge.

Please note:

Orders already processing, on hold, or marked as shipped (tracking number issued or status marked as completed) cannot be canceled.
If you refuse delivery after dispatch under exceptional circumstances, original shipping costs may be deducted from your refund.

1. Return Policy

a) For Unwanted Products

If the Dr. Pen product that you purchased directly from drpenclub.com does not meet your satisfaction or for some reason you do not like it, but confirmed was not defective, we call such product as “unwanted product”.

You may return the unwanted product to drpenclub.com for a full refund or replacement within 60 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees.

To ensure a smooth return process, please adhere to the following criteria:

The product must be in its original manufacturer’s packaging and shipped securely.
All original accessories, documents, labels, and packaging must be included.
The product must be free of any permanent alterations, including but not limited to paint, modified connection inputs, severed wires or cables, or signs of removed screws/fasteners or seals.
The product must be free from any damages, including but not limited to dents, scratches, cracks, abuse, defacement, or damage resulting from power surges.
The product must be labeled with an intact security seal that has not been tampered with.

For your protection, we recommend using a traceable carrier that provides delivery confirmation when shipping your product for a refund to the address specified in the RMA authorization. We are not liable for damage or loss during return transit. Please use a traceable carrier.

Upon receipt, drpenclub.com will thoroughly inspect the product to determine if it meets the Inspection Criteria.If the returned product is not in its original condition, a restocking fee may apply. The inspection process may take up to 5 business days.

If your product is deemed non-conforming and rejected, you may request return shipping at your own expense, or choose to have it responsibly recycled.

b) Defective products

If you receive a defective product (not due to user mishandling), you may return it to drpenclub.com within 60 days of delivery for a full refund or replacement, with drpenclub.com covering the shipping costs.

c) For Artificially Damaged Products

If the product is damaged due to misuse or unauthorized modification, it may not be eligible for a refund. Within 60 days, you may request a replacement or repair, but you will be responsible for any associated service charges, shipping costs, and other fees.

d) How to Return

Step 1: Contact us and provide your order number.
Step 2: We’ll send you an RMA number.
Step 3: Pack the items securely and ship them.
Or visit our return request page.

To be eligible for a return, the item must be in the same condition as when you received it and must be in its original packaging.

2. Refund Policy

Refunds (If Applicable)

Once your return has been received and inspected, we will notify you via email that we have received the returned item. We will also inform you whether your refund has been approved or rejected. If approved, refunds are typically processed within 7–14 business days depending on the payment provider.

Late or Missing Refunds (If Applicable)

Please note that it can take up to 7 business days for your account to be credited with a refund. However, some payment providers and payment methods may take up to 14 days to process the credit. If you have not received your refund yet, please first check your bank account. Next, contact your credit card company, as it may take additional time for them to officially process the refund. If you still have not received your refund after this period, please contact us at support@drpenclub.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will likely be notified about your return.