Privacy Policy

What We Do With Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, billing and shipping address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.

Consent

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you consent to our collecting and using it for that specific reason only.

If we request your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or provide you with an opportunity to decline.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

Third Party Service

In general, third-party providers used by us will only collect, use, and disclose your information as necessary to perform the services they provide.

Certain third-party service providers, such as payment gateways and payment processors, have their own privacy policies regarding the information we must provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

We recommend that you review their policies to understand how your personal information will be handled.

Please note:

• Some providers may be located in or operate facilities in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which the provider or its facilities are located.
• For example, if you are located in Canada and your transaction is processed by a U.S.-based payment provider, your personal information may be subject to U.S. legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party application, this Privacy Policy no longer applies.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

All third-party providers we work with are contractually required to protect your data and comply with applicable privacy laws such as GDPR.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to prevent it from being lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and industry standards to protect your data.

Cookies

We use cookies to improve your browsing experience, remember your cart contents, track session activity, save login preferences, and analyze website traffic (e.g., Google Analytics, Meta Pixel).

You may manage or disable cookies in your browser settings. Please note that disabling essential cookies may limit certain site features.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our services are not directed to children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

Changes to this Privacy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owner. Where legally required, you will be notified in advance.

Your Rights

drpenclub.com values your privacy and complies with applicable laws including GDPR and CCPA. Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have the right to:

• Access the personal data we hold about you.
• Request correction, amendment, or deletion of your data.
• Restrict or object to certain processing activities.
• Request data portability.

To exercise these rights, please contact us using the details below.

Questions & Contact Information

For questions about this Privacy Policy, or to access, correct, amend, or delete any personal information we have about you, please contact our privacy compliance officer:

• Email: support@drpenclub.com

Note: drpenclub.com is an independent retailer and not the official manufacturer of Dr. Pen™.

Last updated: 27 September 2025