Product Warranty – Dr. Pen Devices

Thanks for shopping at drpenclub.com. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, return, refund, or exchange, we are always here to help.

1. Período de garantía

drpenclub.com provides warranty service and customer support for new and certified refurbished products purchased directly from the drpenclub.com official website.

Please note: We do not operate official stores on third-party marketplaces such as Amazon, eBay, or AliExpress.

Devices purchased on drpenclub.com come with a limited warranty of up to 5 years, depending on the model and usage conditions.
Cartridges and skincare products: 1-year limited warranty. Returns are only accepted if the items are unopened and in original packaging, as these are single-use products.

For replacement products, the warranty continues from the original purchase date and will be extended by the number of days the product was with us for warranty service.

2. Caducidad de la garantía

The warranty will not apply in the following situations:

(a) El producto está etiquetado como "muestra", "No para la venta" o se vende "TAL CUAL".
(b) Ha comprado el producto a vendedores no autorizados.
(c) Se retiran o alteran marcas comerciales, etiquetas de serie o pegatinas.
(d) El producto se manipula, utiliza o desmonta incorrectamente.
(e) El software se actualiza sin orientación autorizada.
(f) Los daños se deben a accidentes, uso indebido o reparaciones no autorizadas.
(g) El producto resulta dañado por condiciones inadecuadas (por ejemplo, temperatura, problemas de alimentación).
(h) La manipulación de la batería es incorrecta.
(i) Los daños se deben a catástrofes naturales.
(j) Los productos del programa de comentarios Play & Say no son elegibles.
(k) La garantía es intransferible.

3. Cobertura de la garantía

Our warranty services include:

Repairs or refurbishments within the warranty period.
Replacement of defective items when repair is not possible.
Returns or refunds within 60 days of purchase, as outlined in our Refund & Returns Policy.

For devices (microneedling pens):

Flexible return and refund policy within 60 days of purchase.
Repairs or replacement of accessories covered under warranty.
For refurbishment, customers cover shipping costs to us, while drpenclub.com covers return shipping.

For cartridges and skincare products:

Returns or refunds accepted within 60 days only if packaging is unopened.

Para accesorios

Covered by the 5-year device warranty or 60-day return policy, depending on product type.
If replacement is needed, customers cover return shipping; drpenclub.com covers shipping of the replacement.

4. Política de actualización o intercambio

drpenclub.com can’t exchange a returned product for a different type unless certain conditions are met:

The returned product is within our limited warranty period (5-year) y se devuelve para su reparación o sustitución.
Products of the same model as the returned one are out of stock.

If these conditions are met, drpenclub.com may provide a substitute or an upgrade product of equivalent value.

5. Contact & Company Information

If you need warranty service, please contact us:

Email: [email protected]
Address: No. 607, No. 68, Queshan New Village, Gaofeng Community, Dalang Street, Longhua District, Shenzhen, Guangdong 518129, China
Website Operator: 深圳市懒而美科技有限公司
English Reference: Shenzhen Lanermei Technology Co., Ltd.

Note: drpenclub.com is an independent retailer and not the official manufacturer of Dr. Pen™.

Last updated: 27 September 2025